We will not collect personal information about you when you browse our website. However should you wish to contact us using our interactive services then we will require you to provide us with certain information, which may include the following: name, email address, telephone number (landline or mobile) and compnay name.

When you send us any personal information from any of the forms on the website the information is emailed directly to us and your details are stored on a database in our offices.

Total Developments NW Ltd intends to give you as much control as reasonably possible over your personal information. In general, you can visit our website without informing who you are or revealing any information about yourself. There are times when we may need information from you in order to service your needs. If you choose to give us personal information we may use that information to correspond with you, support, process an order or provide you with a subscription, for example. We do not share your information with any third parties. It is our intent to let you know how we will use the information that you provide us. If you tell us that you do not wish to have this information used as a basis for further contact, we will respect your wishes. We analyse this data for trends and statistics, and then discard it.

Please note: We will not take any information from you without your consent. We will not disclose any information you have agreed to give us to any other person without your consent.

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@totaldevelopmentsnw.co.uk. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@totaldevelopmentsnw.co.uk.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

“Cookies” are used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then be stored on your system. This website will use cookies to save information created by your search results. No infomation will be retained by our servers

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the web site. In the event Total Developments NW Ltd goes through a business transition such as a merger etc. users personal information will, in most instances be part of the assets.

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Total Developments (NW) Ltd, Steam Mill Business Centre, Steam Mill Street, Chester, CH3 5AN, email: info@totaldevelopmentsnw.co.uk. We will address your concerns in accordance with applicable law.